Shipping policy

Shipping Policy

Last updated: 09/15/2026

Lamplit Reading Co. currently ships to eligible addresses within the United States.

Supplier-fulfilled orders

We work with third-party suppliers and fulfillment partners to store, pack, and ship certain products. As a result:

Products may ship from different warehouses or countries of origin
Multi-item orders may arrive in separate packages
Packages from the same order may have different tracking numbers
Packaging may vary depending on the fulfillment location

Lamplit Reading Co. remains your point of contact for order support.

Processing time

Most orders are processed within 1–3 business days, excluding weekends and holidays.

Processing may take longer during sales, holidays, periods of high order volume, supplier disruptions, or product launches.

Estimated delivery time

Most orders arrive approximately 7–20 business days after processing.

This is an estimate rather than a guaranteed delivery date. Carrier delays, weather, holidays, customs processing, supplier conditions, and other circumstances outside our direct control may affect delivery.

Tracking

When tracking is available, details will be sent to the email address provided at checkout. Tracking information may take 2–5 business days to display movement after a shipping label is created.

Receiving separate tracking numbers is normal when products are fulfilled from different locations.

Address accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout.

please visit horizon-lamplit.com/pages/contact

immediately if an address needs to be changed. We will try to assist, but changes cannot be guaranteed after an order has entered processing.

Lamplit Reading Co. is not responsible for packages delayed, returned, or lost because an incorrect or incomplete address was submitted. Reshipping charges may apply.

Delayed orders

A package may occasionally remain in transit without a tracking update. If your order has not arrived after the estimated delivery period, email us with your order number.

We will review the tracking information and, when appropriate, contact the carrier or fulfillment partner. Carrier investigations can take several business days.

Split shipments

If only part of your order arrives, check your shipping confirmation for additional tracking numbers. The remaining products may still be in transit.

Packages marked delivered

If tracking states that a package was delivered but you cannot locate it:

Confirm the shipping address on your order.
Check entrances, mail areas, and other secure delivery locations.
Ask household members or neighbors whether they accepted it.
Allow one additional business day, because some carriers mark packages delivered shortly before arrival.
Contact the carrier and then email us if the package remains missing.

We may need to complete a carrier investigation before providing a replacement or refund.

Refused and undeliverable packages

Packages refused by the recipient or returned because of an incomplete or incorrect address may be subject to return and reshipping costs. Any refund will be handled under our Refund Policy after the package is received and reviewed.